I don’t often leave reviews in article format, preferring instead to leave a quick comment on Google or Yelp but after the immensely positive experience which I have had with rep management company RMC recently, I simply have to. When I was looking for a company to use for reputation management within my business, I read through a lot of reputation management consultant reviews and they were so positive that I was slightly dubious as to what to believe. And so after having such a positive experience myself, I wanted to write this piece to let you know why you shovel enlist the support of a rep management company for your business.
Metrics
The reason why I initially wanted to use a reputation management company is because someone had told me about an old article which they had unearthed online, which was from our first week in business and someone had absolutely slated us. Now this wasn’t easy to find and certainly wouldn’t be seen by many, but it did make me curious about what else was out there. The team came in and gave an honest assessment of where our company was in terms of our online reputation and they introduced some great metrics which we could use to measure our progress.
Social Media
To be honest I thought that this company would come in and just take a look at reviews and what people had said about us in any articles or feedback, I never realized that they would also seek to revitalize our social media accounts, but that is just what they did. Not only did they edit the content which we had previously posted, they also ensured that any future posts would be published at a time which would get the most engagement, and which stayed in line with the values of the company. Making sharable and likable content has drastically boosted our online reputation.
Reviews
I had no idea what the team would do with the reviews online because I was already aware of the fact that they cannot be deleted once they have been left. What the team did then was encourage us to comments on all reviews, either saying thank you for a positive review or offer our apologies for a negative review, they also set up alerts so that we would be notified whenever a review had been left online. This enabled us to turn negatives into positives as engaging with people who left negative reviews helped us to show the world that we are a company which seeks to right its wrongs.
Content
Finally the team ensured that any negative content written about the business, especially old and damaging content, was very much relegated down the search engine results by pumping out lots of positive content about the company. Whenever you search for us now on a search engine, you will find nothing but positive content and kind words, an accurate depiction of the company.
If you want to give your business a boost, this is a service which can certainly help.
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